Our Policies Ensure Transparency, Reliability, and Service Excellence
Samples
A sample serves as the first prototype of your product, created to present the initial design, fabric selection, and workmanship. Since it is the first stage of development, certain adjustments may be required to achieve the exact final result. Perfection is reached through refinement and repeated production improvements to match expectations accurately. For this reason, sample charges are strictly non-refundable.
100% Refund
Customers are eligible for a 100% refund within 24 hours of placing an order. This applies in cases of change of mind, order modification, or cancellation before production is initiated. After this period, or once production has commenced, refunds may not be applicable according to company policy.
Partial Refund
If production has already begun, customers may no longer be eligible for a full refund. In such cases, a partial refund may be issued depending on the stage of production reached at the time of cancellation or change request. The refundable amount will be determined based on completed work, materials used, and overall progress of the order.
Non Refundable
Once production is completed or near completion, the order becomes strictly non-refundable. In such cases, the company will not be responsible for shipping partially completed items, finished pieces, or raw materials unless mutually agreed otherwise. Payments made for the current order cannot be transferred or adjusted toward any future order. In addition, if communication is discontinued by the customer during or after production, no refund will be applicable under company policy.
Communication Delay
In the event that communication is interrupted or the customer becomes unresponsive during the order process, our representative will wait up to two days for further confirmation before placing the order on hold and moving it back in the production queue. The order may be resumed without additional cost if communication is restored within one week. After this period, delay charges may apply according to the production stage and scheduling requirements. If communication is not re-established within three to four weeks, the company shall no longer be held responsible for the order or any related production commitments.
Production Accountability
We pride ourselves on maintaining seamless, professional communication with our global partners to ensure every project stays on schedule. In the event that our dedicated support team fails to respond to your inquiry within 24 hours, excluding major holidays or documented emergencies we will provide a courtesy credit toward your next production cycle as a gesture of our commitment to your business. Regarding production accuracy, our facility maintains rigorous quality standards; should a manufacturing error occur on our end, we will assume full responsibility for the associated correction costs. However, to maintain the integrity of our workflow, any errors resulting from client-side miscommunication, or requests for design and pattern alterations after the approval and execution phase, will be subject to additional fees and remain the financial responsibility of the client.
Pre-Shipment Quality & Accountability Protocol
To maintain our streamlined logistics and commitment to professional excellence, we require all outstanding invoices to be cleared in full (100%) prior to the release of any shipment. Unless a formal, written agreement has been established to the contrary, goods will remain at our facility until all financial obligations are concluded. As part of our transparent quality assurance process, our representatives will provide a comprehensive virtual briefing of your order before it departs, including detailed insights into the fit, textile hand-feel, and on-body appearance of the garments. This final review allows for total peace of mind; should any minor adjustments be identified during this stage, our production team will perform immediate rectifications to ensure your order arrives in flawless condition.
Post-Shipment Quality & Accountability Protocol
To ensure absolute transparency and precision, our production workflow includes a comprehensive verification process where clients receive high-resolution imagery and video updates at every critical milestone. Because we require formal client confirmation and final approval before any shipment departs our facility, we do not offer cash refunds for production discrepancies identified after delivery. However, we remain deeply committed to your brand’s success; should a verified manufacturing oversight be discovered post-shipment, we will provide a proportional compensation or credit toward your subsequent production cycle. This policy honors the collaborative nature of our approval process while ensuring that we continue to support your business through a fair and professional resolution.
Payment Terms
To accommodate the diverse financial requirements of our global partners, we offer four distinct payment structures designed to facilitate a smooth production experience. Clients may choose to settle their invoice via a full advance payment or opt for one of our staggered installment plans, which are divided equally into two, three, or four payments (50/50%, 33/33/34%, or 25% intervals respectively). These installments are strategically aligned with critical milestones—including project initiation, the branding phase, and the stitching process—with the final balance always required prior to shipment. To maintain the integrity of our manufacturing schedule and resource allocation, production will be paused immediately should there be a delay in scheduled payments or a lapse in necessary communication from the client’s side. This policy ensures that our facility remains dedicated to active projects while maintaining the financial transparency essential for a premium manufacturing partnership.
To ensure the most efficient and cost-effective transfer of funds, we categorize payment methods based on the total transaction value. For orders or installments ranging from $1,000 to $1,500 USD, we accept payments via established international providers such as Western Union, Ria, Remitly, Moneygram, and PayPal; please be advised that all associated international transfer (IFT) and processing fees are the responsibility of the client. For larger commercial transactions exceeding this range, we recommend direct SWIFT bank transfers to our corporate account to ensure the highest level of security and professional documentation. Furthermore, in instances where a split-payment installment falls below the $1,000 threshold, we strongly suggest utilizing our digital transfer options rather than a SWIFT transfer to avoid disproportionate banking fees and ensure a more streamlined financial process for your brand.
